Customer Product Trainer - Legal - Remote

Overview

Thomson Reuters is seeking a Customer Product Trainer to enhance customer success by onboarding and training clients on generative AI solutions.

In Short

• Onboard and train customers on legal technology software.
• Develop customized training programs for clients.
• Manage customer accounts to meet training needs.
• Support sales teams with customer training initiatives.
• Communicate regularly with customers to ensure satisfaction.
• Provide troubleshooting support for product usage.
• Collaborate with internal teams to enhance client experience.
• Develop long-term strategies for customer retention.
• Conduct training for prospective customers during trials.
• Engage in continuous learning about new technologies.

Requirements

• Juris Doctor (JD) degree.
• Experience in legal technology or SaaS customer-facing roles.
• Strong communication and interpersonal skills.
• Positive attitude and problem-solving mindset.
• Ability to work on cross-functional teams.
• Interest in AI-based software products.
• Experience in customer training and support.
• Ability to develop tailored training programs.
• Strong organizational skills.
• Commitment to customer satisfaction.

Benefits

• Flexible work arrangements including remote work options.
• Comprehensive benefits package including health and wellness programs.
• Career development opportunities through continuous learning.
• Competitive vacation and paid time off policies.
• Access to mental health resources and support.
• Employee incentive programs and retirement savings plans.
• Opportunities for community involvement and social impact.
• Supportive workplace culture focused on inclusion and belonging.
• Paid volunteer days and pro-bono project opportunities.
• Market competitive salary and bonus potential.