Manager, Product & Customer Learning - Remote

Overview

The Manager, Product & Customer Learning is responsible for leading and delivering innovative learning solutions that align with the company’s strategic goals and operational needs.

In Short

• Oversee the day-to-day operations of the Product & Customer Learning team.
• Recruit, coach, and retain a skilled and engaged team.
• Design and implement learning solutions using best practices in instructional design.
• Create engaging learning content to support products and services.
• Partner with Product teams to align training initiatives with product releases.
• Deliver training programs, including onsite training and travel.
• Collaborate with senior leaders to identify learning needs for diverse audiences.
• Use evidence-based feedback to refine training programs.
• Manage training content in the external learning management system.
• Stay updated on emerging technologies in learning and enablement.

Requirements

• Bachelor’s degree in Instructional Design, Adult Education, or a related field.
• 8+ years of experience in designing and implementing learning solutions.
• Proven experience leading teams and managing complex projects.
• Knowledge of adult learning theories and instructional design methodologies.
• Excellent communication and interpersonal skills.
• Strong analytical and organizational skills.
• Familiarity with learning management systems.

Benefits

• Flexible work options and remote-first work model.
• Comprehensive benefits packages.
• Competitive base salary and corporate bonus program.
• Professional development days available from day one.
• Opportunities for volunteer days and corporate giving initiatives.