Bilingual Technical Support Representative - Remote

Overview

The Bilingual Technical Support Representative plays a crucial role in enhancing customer satisfaction by resolving technical issues related to Thomson Reuters products in Canada.

In Short

• Provide technical support in French and English via phone and email.
• Assist customers with installation and troubleshooting technical issues.
• Take ownership of customer issues and follow up appropriately.
• Analyze customer issues and develop effective solutions.
• Contribute to process improvement ideas.
• Stay current on product updates and new releases.
• Work in a hybrid model with flexibility.
• Participate in continuous learning and skill development.
• Enjoy competitive benefits and a supportive work culture.
• Make a positive impact in the community.

Requirements

• Proficiency in French and English.
• Experience in contact centers and customer service.
• Knowledge of hardware, software, and connectivity.
• Basic understanding of computer networking.
• Ability to communicate technical information effectively.
• Strong problem-solving skills.
• Willingness to learn and adapt to new technologies.
• Excellent communication and interpersonal skills.
• Commitment to professional development.
• Experience with Thomson Reuters products is a plus.

Benefits

• Flexible hybrid working environment.
• Work-life balance initiatives.
• Career development and growth opportunities.
• Comprehensive benefit plans including flexible vacation.
• Mental health support and resources.
• Employee incentive programs.
• Paid volunteer days and social impact opportunities.
• Award-winning culture of inclusion and belonging.
• Support for mental, physical, and financial wellbeing.
• Opportunity to make a real-world impact.