Tier II Support Engineer - Remote

Overview

Deputy is a global SaaS remote-first workforce management company that focuses on improving the world of work for hourly workers. They are looking for a Tier II Support Engineer to help resolve customer issues and provide technical support.

In Short

• Work remotely as part of a global team
• Address a diverse scope of technical problems
• Own issues to resolution or escalate when necessary
• Document all steps and actions taken for issues
• Collaborate with peers and SMEs for problem resolution
• Utilize advanced API knowledge and scripting skills
• Prioritize and manage time effectively under pressure
• Provide empathetic customer support
• Engage in continuous learning and development
• Participate in a diverse and inclusive work environment

Requirements

• 3-4 years of experience in a technical support role
• Advanced knowledge of APIs
• Proficiency in scripting languages like JavaScript and Python
• Experience in customer escalation processes
• Ability to develop and execute scripts under pressure
• Strong problem-solving and analytical skills
• Excellent communication and documentation abilities
• Empathy and understanding in customer interactions

Benefits

• Ownership in the company via Share Options
• Company match 401k plan
• Comprehensive health benefits
• Commuter reimbursement program
• Flexible remote-first work policy
• Company-wide development and coaching