Technical Support Engineer 2 (Chinese/Japanese/Korean Language Expert) - Remote

Overview

The Technical Support Engineer 2 (I6) will provide operational support and handle customer requests in Chinese, Japanese, or Korean, leveraging specialized tools and knowledge.

In Short

• Provide operational support for GAM processes.
• Handle multiple intakes such as Chat and web requests.
• Research and obtain specific customer information.
• Establish knowledge of specialized tool sets.
• Demonstrate operational knowledge of process workflows.
• Utilize Knowledge Management tools effectively.
• Proficient in Chinese/Japanese/Korean and English.
• Intermediate SQL skills required.
• Basic Project Management skills preferred.
• 2-4 years of relevant experience in technical support.

Requirements

• Proficient in Excel, with advanced skills preferred.
• Ability to handle multiple workstreams.
• Strong customer engagement and de-escalation skills.
• Experience with Dell internal tools like CHAT (SFDC Lightning).
• Knowledge of Macro use.
• Experience in customer or technical support roles.
• Language proficiency in Chinese/Japanese/Korean.

Benefits

• Opportunity to grow your career with advanced technology.
• Work in a diverse and inclusive environment.
• Be part of a team that makes a social impact.
• Access to industry-leading technology and services.
• Equal employment opportunity and a harassment-free workplace.