Remote Otter LogoRemoteOtter

Associate Customer Support Specialist - Remote

Posted 13 weeks ago
Customer Service
Full Time
Worldwide

Overview

The Associate Customer Support Representative is responsible for interacting with existing and potential customers, responding to support requests via Zendesk, and resolving support concerns.

In Short

  • Educate customers on privacy best practices
  • Document information about cases and resolutions
  • Partner with internal teams to resolve complex issues
  • Resolve inquiries via web, email, and internal ticketing system
  • Identify potential user interface issues
  • Elevate unresolved customer issues to the support team lead

Requirements

  • Previous experience in customer support or a similar role
  • Strong communication and interpersonal skills
  • Adept troubleshooting and problem-solving skills
  • Passion for learning and clear communication
  • Ability to adapt to rapid changes
  • Proficient in using technology and navigating multiple systems

Benefits

  • Comprehensive health benefits
  • Flexible work schedule
  • 100% work from home
  • Generous 401k matching
  • Paid time off
  • 13 company paid holidays
  • Childcare expense reimbursement
  • Fitness reimbursement
  • Birthday time off
DeleteMe logo

DeleteMe

DeleteMe is a rapidly growing SaaS company focused on online privacy, providing tools for consumers and businesses to manage their personal information visibility online. As an emerging leader in the privacy services sector, DeleteMe is dedicated to restoring privacy, fairness, and control over personal data amidst increasing data collection practices. The company operates globally and remotely, boasting a strong customer base that is expanding significantly year over year. With a profitable track record and backing from major venture firms, DeleteMe is committed to empowering individuals with privacy solutions while maintaining a sustainable business model.

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