Mission Support Engineer - Remote

Overview

We are seeking a dedicated and proactive Mission Support Engineer to join our team. This role involves managing Unicorn Delivery Service (UDS) deployments, generating training documentation, and training customers on our software tools.

In Short

• Provide technical support to customers and troubleshoot UDS issues.
• Adhere to SLA terms and provide on-call support as needed.
• Develop and deliver training programs for customers.
• Conduct remote and on-site training sessions.
• Serve as the primary point of contact for customer inquiries.
• Coordinate user onboarding for events.
• Gather community feedback to improve products.
• Collaborate with cross-functional teams for innovative processes.
• Analyze data and present findings to drive improvements.
• Contribute to a culture of innovation within the organization.

Requirements

• Strong technical skills in troubleshooting software issues.
• Experience in customer success or technical support roles.
• Strong analytical skills for data interpretation.
• Excellent communication skills in a remote environment.
• Self-motivated and able to work independently.
• Experience with full-stack development.
• Understanding of continuous delivery and agile principles.
• Experience with Kubernetes, Helm, and Containers.
• Willingness to travel for on-site training as needed.
• DoD IAT Lvl 2 certification preferred.

Benefits

• 100% Company Paid Medical/Dental/Vision premiums.
• 401k Retirement Plan with company stock options.
• Unlimited paid time off and paid parental leave.
• Reimbursement for approved trainings and conferences.