Senior Customer Success Manager (Payroll) | APAC - Remote

Overview

The Senior Customer Success Manager will be the face and voice of Deel for our clients, responsible for building genuine relationships that drive long-term revenue growth while providing strategic guidance on operational and product-related issues.

In Short

• Focus on high-value strategic VIP accounts with Payroll.
• Identify risks proactively and manage internal stakeholders to optimize customer sentiment.
• Build relationships with senior stakeholders and develop success plans for clients.
• Collect product and operational feedback to represent the voice of the customer.
• Ensure a high-quality experience for customers daily.
• Drive adoption of platform features for better customer experience.
• Work collaboratively across teams to address customer requests.
• Utilize data insights to inform account strategies.
• Engage in project management with multiple stakeholders.
• Champion new products and capabilities to expand client business.

Requirements

• 6+ years of relevant work experience in customer success or account management.
• Experience managing payroll clients within a complex portfolio.
• Background in fast growth startups, management consulting, or investment banking.
• Strong relationship-building skills.
• Analytically inclined and data-savvy.
• Reliable self-starter with a growth mentality.
• Proven track record of achievement in previous roles.
• Strong analytical skills to manipulate and synthesize data.
• Curious and impact-driven.

Benefits

• Stock grant opportunities based on role and location.
• Flexible remote work options.
• Additional perks based on employment status and country.
• Commitment to inclusivity and access for all.
• Career accelerator experience in a high-growth environment.
• Opportunity to tackle complex challenges impacting millions.
• Dynamic culture encouraging continuous learning.
• Competitive pay reflecting market standards.
• Supportive work environment valuing diversity.
• Access to WeWork facilities if desired.