Payroll Service Delivery Manager - Remote

Overview

As a Payroll Service Delivery Manager at Deel, you will manage client relationships, ensuring exceptional service and support while identifying growth opportunities.

In Short

• Manage client portfolios and drive satisfaction.
• Identify and execute growth opportunities.
• Conduct monthly operations reviews and maintain client action logs.
• Collaborate with clients to establish objectives and track satisfaction.
• Ensure service delivery aligns with contractual agreements.
• Drive financial efficiency and report on account performance.
• Foster deeper partnerships with key customer contacts.
• Proactively identify and resolve service issues.
• Support operational performance and suggest improvements.
• Participate in business review meetings.

Requirements

• Strong analytical skills and attention to detail.
• Experience in customer service or account management.
• Ability to manage multiple tasks and prioritize effectively.
• Knowledge of financial reporting and P&L analysis.
• Excellent communication and interpersonal skills.
• Experience with service level agreements.
• Ability to identify business expansion opportunities.
• Proficient in maintaining client documentation and action plans.
• Experience in a SaaS environment is a plus.
• Ability to work collaboratively with internal stakeholders.

Benefits

• Stock grant opportunities based on role and location.
• Flexible remote work options.
• Access to additional perks and benefits.
• Inclusive workplace that values diversity.
• Career advancement opportunities in a fast-growing company.