Manager, Customer Success | Nordics - Remote

Overview

As a Manager of Customer Success for the Nordics region at Deel, you will lead a growing team of Customer Success Managers dedicated to helping customers achieve their desired outcomes.

In Short

• Manage a team of Customer Success Managers in the Nordics region.
• Recruit, hire, and train new team members.
• Coach and develop skills of CSMs.
• Drive changes to maximize the effectiveness of the Customer Success team.
• Analyze customer and product data to identify improvements.
• Enhance operational efficiency and customer experience.
• Work with clients across multiple countries and time zones.
• Experience in a fast-paced B2B SaaS environment.
• Preferred experience in Fintech or HRTech.
• Flexibility of remote work.

Requirements

• 2-5 years experience leading a CSM team.
• Ability to thrive in a fast-paced environment.
• Track record of meeting customer renewal and retention goals.
• Data-oriented mindset.
• Experience working with international teams.
• Experience working on a remote team preferred.
• Based in EMEA timezone preferred.
• Experience in a high growth start-up or scale up preferred.
• Fintech or HRTech experience preferred.

Benefits

• Provided computer equipment tailored to your role.
• Stock grant opportunities based on role and location.
• Additional perks based on employment status and country.
• Flexibility of remote work including WeWork access.