Junior Customer Onboarding Specialist - Remote

Overview

As a Junior Customer Onboarding Specialist at Decentralized Masters, you will be crucial in helping clients transition into the world of DeFi, providing support and ensuring effective communication.

In Short

• Act as the primary contact for client queries during onboarding.
• Provide Zoom onboarding support for clients.
• Maintain clear communication with clients.
• Escalate queries to relevant team members.
• Handle general administrative duties related to onboarding.
• Assist in maintaining accurate records and documentation.
• Work within the Fulfillment Department.
• Be part of a rapidly growing company in the DeFi sector.
• Help empower clients in their DeFi journey.
• Contribute to the vision of redefining DeFi education.

Requirements

• Strong communication skills.
• Experience in customer service or support roles.
• Ability to work with clients over Zoom.
• Organizational skills for administrative tasks.
• Interest in DeFi and blockchain technology.
• Ability to handle multiple client queries efficiently.
• Team player with a proactive approach.
• Fluency in English is required.
• Experience in the education sector is a plus.
• Ability to adapt in a fast-paced environment.

Benefits

• Opportunity to work in a rapidly growing industry.
• Be part of a mission-driven team.
• Gain experience in DeFi and Web3 technologies.
• Potential for career growth within the company.
• Work in a collaborative and innovative environment.
• Access to resources for professional development.
• Engage with a community of like-minded professionals.
• Flexible work environment.
• Contribute to client success stories.
• Participate in shaping the future of digital finance.