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Junior Customer Onboarding Specialist - Remote

Posted 7 days ago
Customer Service
Full Time
Argentina

Overview

As a Junior Customer Onboarding Specialist at Decentralized Masters, you will be crucial in helping clients transition into the world of DeFi, providing support and ensuring effective communication.

In Short

  • Act as the primary contact for client queries during onboarding.
  • Provide Zoom onboarding support for clients.
  • Maintain clear communication with clients.
  • Escalate queries to relevant team members.
  • Handle general administrative duties related to onboarding.
  • Assist in maintaining accurate records and documentation.
  • Work within the Fulfillment Department.
  • Be part of a rapidly growing company in the DeFi sector.
  • Help empower clients in their DeFi journey.
  • Contribute to the vision of redefining DeFi education.

Requirements

  • Strong communication skills.
  • Experience in customer service or support roles.
  • Ability to work with clients over Zoom.
  • Organizational skills for administrative tasks.
  • Interest in DeFi and blockchain technology.
  • Ability to handle multiple client queries efficiently.
  • Team player with a proactive approach.
  • Fluency in English is required.
  • Experience in the education sector is a plus.
  • Ability to adapt in a fast-paced environment.

Benefits

  • Opportunity to work in a rapidly growing industry.
  • Be part of a mission-driven team.
  • Gain experience in DeFi and Web3 technologies.
  • Potential for career growth within the company.
  • Work in a collaborative and innovative environment.
  • Access to resources for professional development.
  • Engage with a community of like-minded professionals.
  • Flexible work environment.
  • Contribute to client success stories.
  • Participate in shaping the future of digital finance.
Decentralized Masters logo

Decentralized Masters

Decentralized Masters is a leading global company in Decentralized Finance (DeFi) education, recognized as the #1 provider in the sector. Founded by two ambitious co-founders, the company has rapidly grown to over 90 dedicated professionals within just two years. With a bootstrapped model, Decentralized Masters is on track to achieve $50 million in revenue this year and is poised to evolve into a unicorn company by 2030. The company's vision is to create the largest and most influential DeFi ecosystem, starting with its commitment to becoming the gold standard in DeFi education. Following its success in education, Decentralized Masters is launching a new crypto estate planning and portfolio management SaaS, leveraging its loyal customer base and strong market demand.

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