Senior Customer Onboarding Specialist - Remote

Overview

As a Senior Customer Onboarding Specialist at HubSpot, you will play a crucial role in guiding customers through the onboarding process of HubSpot's CRM platform, ensuring they have the tools and knowledge to succeed.

In Short

• Serve as the main point of contact for approximately 30 customers.
• Conduct strategic calls to drive product adoption and engagement.
• Ensure timely completion of technical setups.
• Train customers on effective use of HubSpot’s tools.
• Assist in strategizing and launching growth-oriented campaigns.
• Collaborate with Sales and Customer Success teams.
• Improve and scale the onboarding process.

Requirements

• Experience with software implementation or customer success roles.
• Ability to manage multiple client implementations.
• Skills in delivering engaging training sessions.
• Experience in building marketing campaigns and CRM setups.
• Proficiency in troubleshooting complex software issues.
• Strong project management abilities.
• Adaptability to fast-paced environments.
• Understanding of API concepts is preferred.

Benefits

• Hybrid work environment with options to work from home or office.
• Exceptional new hire training and onboarding.
• Education allowance up to USD$5,000 per annum.
• Flexible Time Off Policy.
• Health insurance allowance and fitness reimbursement.
• Opportunities to work with a diverse team.
• Paid caregiver leave.