Client Experience Assistant Legal Project Manager - Remote

Overview

An exciting opportunity to work for one of the top law firms in the U.S.! Davis Wright Tremaine LLP is looking for a Client Experience Assistant Legal Project Manager to join our team in our Seattle, Portland, San Francisco or Los Angeles offices.

In Short

• Support attorneys and staff on high-volume matters to ensure deadlines and client service expectations are met.
• Assist with the implementation of processes, technologies, and tools that improve efficiency and service delivery.
• Contribute to the development and upkeep of knowledge management resources, templates, and reference guides.
• Collect and organize data to support reporting on matter activity, staffing, and other client needs.
• Learn and use legal project management tools and other technology platforms to create efficiencies.
• Provide onboarding assistance for new personnel joining client projects.
• Coordinate with client teams and develop familiarity with legal concepts and terminology relevant to supported workstreams.
• Assist in defining project scope, deliverables, and timelines in collaboration with program leadership.
• Track matter activity, budgets, and project progress under the guidance of project leads.
• Support the rollout of process improvements and participate in attorney training and coaching sessions.

Requirements

• GED or High School Diploma or 4+ years’ experience in legal services or other professional services industry OR Bachelor's Degree and 2+ years’ experience in legal services or other professional services industry required; Paralegal certificate preferred.
• Familiarity with project management principles and/or process improvement methodologies.
• Ability to manage multiple priorities with attention to detail.
• Strong organizational, problem-solving skills and ability to pivot quickly and effectively in changing environments.
• Strong interpersonal and communication skills in English and the ability to effectively communicate with all levels of a professional services organization.
• Experience working collaboratively in a fast-paced, service-oriented environment.
• Proficiency with Microsoft Outlook, Excel, Word, PowerPoint, and SharePoint required.
• Familiarity with analytics tools (e.g., Power BI) preferred.
• Willingness to learn new technologies quickly and apply them effectively.
• Availability and willingness to work overtime as needed.

Benefits

• Choice of health and vision insurance plans.
• 2 paid volunteer days for qualifying community service work.
• Dental plan.
• Fertility and adoption benefit.
• Paid sabbatical after 13 years of service.
• Tuition reimbursement.
• Commuter benefits.
• Retirement contribution.