Senior Product Subject Matter Expert (SME) - Remote

Overview

Davies is seeking a dedicated and experienced Senior Product SME to join our forward-thinking, award-winning in-house Product Support Team. This role involves providing comprehensive product support and input to both business users and internal IT development teams, playing a key role within the Davies UK & I IT structure. The ideal candidate will have a solid understanding of IT Service Management, strong problem-solving skills, and the ability to lead and support a team of Product SMEs.

In Short

• Provide in-depth product knowledge to business users and IT development teams
• Prioritize, investigate, and resolve issues for end users
• Identify and prioritize product improvements
• Coordinate releases across the product estate
• Support the team of Product SMEs and Associate SMEs
• Act as the first point of contact for removing blockers
• Deal with escalations from business stakeholders
• Assist internal development teams with monitoring and analysis
• Manage Major Incidents through to resolution
• Maintain a specialization in a particular product

Requirements

• Extensive experience in supporting products and/or services
• Experience in leading and mentoring a team
• Strong legal knowledge and understanding of insurance processes
• Excellent problem-solving skills
• Strong communication and interpersonal skills
• Ability to work independently and collaboratively
• A keen interest in learning how applications work

Benefits

• Career & Purpose: Davies Innovation Lab, Leadership training programme, Funding for professional qualifications
• Environmental & Social: The Davies Foundation, Local charity funding, Employee volunteering programme
• Financial Health: Pension contributions, Life assurance, Cycle to Work Scheme
• Mental, Physical & Emotional Wellbeing: Wellbeing centre, 25 days holiday, Flexible working options