Client Service Manager - Motor Insurance - Remote

Overview

The Client Service Manager for the Motor Insurance team is responsible for managing day-to-day client relationships, ensuring first-class service delivery, and identifying opportunities for improvement and engagement.

In Short

• Act as a primary point of contact for clients in the insurance market.
• Build and maintain strong relationships with technical and procurement teams.
• Ensure service delivery aligns with contractual obligations and KPIs.
• Conduct performance reviews to assess client satisfaction.
• Proactively engage with clients to pre-empt challenges and identify opportunities.
• Coordinate with internal teams for client-specific setups.
• Stay informed on motor market developments.
• Champion client needs internally to ensure service excellence.
• Work autonomously to address client challenges.
• Provide insights on industry developments affecting clients.

Requirements

• Experience in relationship management within the insurance industry.
• Essential experience in Third Party Administration (TPA).
• Confident communicator with strong relationship-building skills.
• Knowledge of the motor insurance claims market.
• Ability to work proactively and autonomously.
• Sound understanding of management information (MI) reporting.

Benefits

• Access to Davies Innovation Lab.
• Leadership training programme.
• Funding for professional qualifications.
• Learning opportunities through Thrive at Davies.
• Local charity funding and employee volunteering programmes.
• Pension contributions from both employee and employer.
• Life assurance and financial wellbeing support.
• Flexible working options including hybrid and remote work.
• 25 days holiday with increasing benefits over time.
• Inclusive employment policies and flexible benefits.