Own the strategy and execution of enablement initiatives across the customer lifecycle.
Build and scale impactful playbooks and engaging training programs.
Create external education experiences for users to maximize platform potential.
Drive measurable business outcomes like increased win rates and reduced churn.
Implement metrics and optimization strategies to identify gaps and improve processes.
Design scalable, multi-format learning resources to drive adoption.
Run role-based onboarding and continuous learning for Sales and Customer Success teams.
Utilize AI tools for content creation and coaching personalization.
Foster a dynamic and inclusive workplace culture.
Engage in professional development opportunities.

Requirements

Strong background in Sales Enablement or Customer Education within a SaaS environment.
Proven track record of improving win-rate and product adoption.
Understanding of SaaS revenue model economics.
Hands-on experience with LMS, CMS, and CRM systems.
Familiarity with modern sales enablement frameworks.
Practical usage of AI tools for scaling content.
Experience with generative AI tools for content creation and coaching.

Benefits

Flexible working hours and remote working options.
Opportunities for professional development.
A collegial and flat-structured work environment.
Social events and chill-out spaces.
A supportive and inclusive workplace culture.

Datacom

Datacom is one of the largest suppliers of Information Technology professional services in Australia and New Zealand, dedicated to making a positive impact on people's lives and helping organizations leverage technology for innovation and growth. With a dynamic and agile culture that retains a small business feel, Datacom values its people and fosters a collegial environment where contributions are recognized and valued. The company emphasizes flexibility in work arrangements, professional development, and building long-term relationships with clients, ensuring exceptional customer satisfaction while operating at the forefront of technology to address the challenges faced by large enterprises.

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