Commercial Solutions Architect - Remote

Overview

As a Solution Architect specializing in Customer Experience and Success at Dash0, you will play a key role in optimizing and enhancing the user journey, requiring a blend of technical expertise, analytical skills, and collaborative abilities.

In Short

• Analyze and optimize the user's journey from registration to full product value utilization.
• Develop and implement data gathering strategies to enhance user experience.
• Collaborate with product teams to resolve roadblocks in the user journey.
• Work closely with customer support teams to align efforts with the customer experience vision.
• Develop and execute Proofs of Concept (POCs) to demonstrate product capabilities.
• Prepare and deliver engaging product demos to customers.
• Participate in trade shows and industry events, delivering presentations.
• Provide technical support and guidance to customers.
• Strong communication and problem-solving skills are essential.
• Bachelor’s degree in relevant fields is required.

Requirements

• Excellent interpersonal and verbal communication skills.
• Strong analytical and problem-solving abilities.
• Experience with CRM software like Salesforce or HubSpot.
• Ability to analyze customer data and metrics.
• Understanding of technical challenges faced by customers.
• Experience in developing and executing Proofs of Concept.

Benefits

• Competitive salary & commission structure.
• Equity participation.
• Collaborative and supportive team culture.
• Clear path for career development.