Tier 2 Support Technician - Remote

Overview

As a Tier 2 Support Technician, you will assist clients with technical issues via phone, email, and chat while providing exceptional customer service.

In Short

• Provide excellent customer service via phone and remote technical support
• Walk clients through diagnostic procedures to identify and resolve errors
• Communicate with vendors to request service and resolve open tickets
• Perform maintenance tasks on end user devices
• Handle escalations from the Tier 1 Help Desk team

Requirements

• Excellent verbal and written communication skills
• Proven time management skills
• 2-3 years of tech support experience is preferred
• Bachelor's degree in Information Technology or Computer Science is preferred

Benefits

• Opportunity to work with a supportive team
• Exposure to a wide variety of products and services