Support Technician - Tier 2 / Pro - Remote

Overview

The Support Technician (Pro T2) will provide service and technical support for customers and consumers as part of the Pro Technical Support department at Savant Systems, Inc., a leader in home control and automation.

In Short

• Provide excellent customer service and technical support.
• Participate in training to gain necessary competencies.
• Conduct service engagements through various communication channels.
• Utilize technical documentation and training for support.
• Mentor junior team members.
• Practice detailed database management for service engagements.
• Represent the company positively in all communications.
• Perform other related duties as assigned.

Requirements

• Good understanding of English for communication and documentation.
• Detail-oriented and able to follow specific processes.
• Empathetic communication skills.
• Experience with Salesforce or similar CRM.
• Knowledge of smart home technology and troubleshooting.
• Discipline in following business process workflows.
• High school diploma or GED required.
• Two years of related experience in technical support.
• Home automation experience preferred.
• Experience with CRM processes preferred.

Benefits

• Starting pay of $24.00 per hour.
• Medical and dental insurance.
• Vision plan.
• Pet insurance.
• FSA/HSA options.
• 12 paid holidays.
• 401k plan with employer match.