Clinical Support Team Lead - Remote

Overview

Dandy is transforming the massive ($200B) but antiquated dental industry. Backed by some of the world's leading venture capital investors, we are on an ambitious mission to integrate and simplify every function of the dental practice through technology. By building the operating system for every dental office in America, Dandy is empowering dentists with technology, innovation, and world-class support to achieve more for their practice, their people, and their patients.

In Short

• Supervise and coach a team of front line associates focused on assisting customers with dental products.
• Manage team performance and KPIs, ensuring high-quality interactions.
• Work with QA team to audit and deliver actionable feedback.
• Identify operational bottlenecks and propose scalable solutions.
• Develop and maintain Standard Operating Procedures (SOPs).
• Use data analysis to positively impact your area of ownership.
• Foster a positive, collaborative team environment.
• 2+ years of frontline leadership experience in customer service.
• Comfort in ambiguous, high-velocity environments.
• Willingness to engage in hands-on problem-solving.

Requirements

• 2+ years of frontline leadership experience in customer service.
• 1+ years of direct people management experience.
• Proven ability to manage and develop a team.
• Customer service experience with a focus on de-escalation.
• Basic understanding of tech platforms; Zendesk preferred.
• Proactive and resourceful approach to challenges.
• Intellectual curiosity and a data-driven mindset.
• Experience in a healthcare or clinical setting is a plus.
• Familiarity with the dental industry is a plus.
• Positive attitude and ability to foster team culture.

Benefits

• Comprehensive and inclusive employee benefits.
• Healthcare and dental benefits.
• Parental planning and mental health benefits.
• 401(k) plan and paid time off.