Technical Support Team Lead - Remote

Overview

As part of the Customer Care Team at Doctolib, you will be responsible for onboarding new customers and supporting existing ones, contributing to the digitalization of healthcare.

In Short

• Responsible for the effectiveness and efficiency of the Technical Support organization.
• Lead and develop a team of five Technical Services Engineers.
• Monitor and utilize success metrics to strategically enhance customer service.
• Analyze support requests and implement measures to improve customer satisfaction.

Requirements

• Proven leadership experience in technical support and team management.
• Experience in change management and handling IT systems and operational/security risks.
• Bachelor's degree in Computer Science, Engineering, or a related field.
• Customer-oriented mindset and communication skills in German and English at C1 level.
• Ability to collaborate across departments.

Benefits

• Company health insurance with great additional benefits.
• Quarterly bonus and a competitive salary package.
• 28 vacation days plus 1 additional day for each full calendar year of employment (max. 30 days).
• Doctolib Parent Care Program, which includes extra parental leave (1 month) and more.
• Solidarity Days: 2 days per year to support charities in healthcare.
• Mental well-being support through access to coaches and psychologists.
• Flexible working hours and options for hybrid and office-based work.
• Flexibility Days: 10 days a year to work from abroad within the EU or UK.
• Public transport cost reimbursement.
• Meal budget and healthy snacks in the office.
• Sponsored sports offerings with our partner Urban Sports Club.