Senior Account Manager, Higher Education - Remote

Overview

D2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift.

In Short

• Drive customer retention, growth, and strategic alignment across assigned accounts.
• Ensure long-term customer success by managing renewals and expanding revenue opportunities.
• Act as a trusted advisor aligning solutions to client business objectives.
• Lead Quarterly Business Reviews (QBRs) showcasing outcomes and success metrics.
• Manage churn risk and ensure accurate forecasting.
• Engage clients in key events and align stakeholders.
• Develop account strategies and maintain strong relationships with decision-makers.
• Utilize data to predict churn and implement retention strategies.
• Collaborate with internal teams for smooth contract negotiations.
• Prepare data-driven presentations highlighting ROI and progress.

Requirements

• 5+ years of account management experience in a SaaS environment.
• Proven ability to manage a large book of business with multiple accounts.
• Experience with enterprise-level web-based applications.
• Strong understanding of revenue drivers and renewal processes.
• Exceptional verbal and written communication skills.
• Proficiency in forecasting and risk assessment.
• Ability to manage multiple priorities and stakeholders effectively.
• Skilled at identifying challenges and creating actionable solutions.

Benefits

• Impactful work transforming the way the world learns.
• Flexible work arrangements.
• Learning and growth opportunities.
• Tuition reimbursement for continuing education.
• Employee wellbeing services and financial planning.
• Retirement planning and competitive benefits package.
• Paid volunteer days and home internet reimbursements.
• Employee recognition and social events.