Account Manager I - Higher Education - Remote

Overview

Account Managers at Lightcast ensure that both client and company needs are understood and met. They handle customer inquiries, identify and implement solutions, and collaborate closely with internal teams to deliver an exceptional customer experience in the higher education sector.

In Short

• Build loyal customer relationships for assigned accounts or territory.
• Secure customer rate changes, cross/upsells, and renewals.
• Establish client-specific goals and coordinate successful onboarding.
• Engage with prospects and existing clients to identify challenges.
• Maintain high levels of activity and manage multiple priorities.
• Adapt positively to changes in a dynamic work environment.
• Continuously learn and develop to create win-win outcomes.
• Utilize strong organizational skills in a results-driven culture.

Requirements

• 2+ years of experience in a related role.
• Experience with sales prospecting and account management.
• Outstanding communication skills with presentation experience.
• Proficiency with Google Suite, Excel, and Powerpoint.
• Strong analytical skills and a passion for finding solutions.

Benefits

• Opportunity to work remotely from home.
• Engage in a dynamic and supportive work environment.
• Professional development opportunities.
• Collaborate with internal teams for exceptional customer experience.