Account Manager II - Higher Education - Remote

Overview

An Account Manager II is responsible for building strong client relationships to drive and grow revenue, addressing customer inquiries, identifying solutions, and collaborating closely with other departments to deliver an outstanding customer experience.

In Short

• Build loyal customer relationships for assigned accounts.
• Secure customer rate changes, cross/upsells, and renewals.
• Establish client-specific goals and coordinate successful onboarding.
• Measure account health according to established targets.
• Ensure customers achieve fast time-to-value.
• Keep clients engaged with products and services.
• 3+ years of experience in a similar role preferred.
• Excellent written and verbal communication skills.
• Strong interpersonal, negotiation, and problem-solving skills.
• Proficient in spreadsheets, presentations, and data analysis tools.

Requirements

• Bachelor's degree preferred.
• Ability to create compelling presentations.
• Strong organizational skills to manage multiple priorities.
• A continuous learner focused on win-win outcomes.

Benefits

• Opportunity to grow in a dynamic environment.
• Collaborate with various departments.
• Engage with clients and solve challenges.