Customer Support Unit Manager - Remote

Overview

Join a talented CyberCare Customer Success team as a Customer Support Unit Manager, leading a team of over 100 people to ensure the best customer experience.

In Short

• Lead, coach, and motivate a team of Team Leads.
• Define vision and strategic roadmap for the customer support unit.
• Implement process changes to enhance efficiency and quality.
• Analyze performance metrics and customer satisfaction data.
• Communicate results to stakeholders.
• Monitor and provide feedback on leaders' performance.

Requirements

• Experience managing leaders in customer service.
• Strong communication and leadership capabilities.
• Proficiency in data-driven decision making.
• Ability to convey strategy and influence at all levels.
• Growth mindset focused on self and team improvement.
• Fluency in Lithuanian and English.

Benefits

• Onboarding and mentorship programs.
• Access to an internal library and training programs.
• Career advancement opportunities within the company.
• Well-being benefits including health insurance and gym access.
• Office perks including chill zones and work-from-home flexibility.
• Work remotely for up to 30 days per year.