Customer Success Team Lead (Evening Shift) - Remote

Overview

The Customer Success Team Lead will oversee and lead a dedicated team, ensuring that customer satisfaction and team objectives are met while fostering a supportive work environment.

In Short

• Lead, coach, and motivate the customer success team.
• Oversee daily operations and ensure team objectives are achieved.
• Monitor employee performance and provide constructive feedback.
• Conduct monthly one-on-one meetings with team members.
• Foster a positive customer experience.
• Maintain flexibility in work hours, primarily evening shifts.
• Fluency in Lithuanian and English is required.
• Located in Vilnius, with options for remote work.

Requirements

• Proven experience in leading a customer-focused team.
• Strong communication and leadership skills.
• Proactive and results-oriented mindset.
• Ability to adapt to changing work conditions.
• Experience in building a positive customer experience.
• Fluency in Lithuanian and English.

Benefits

• Career development training opportunities.
• Health benefits including private insurance and wellness programs.
• Workplace flexibility with remote work options.
• Access to the latest technologies and tools.
• Regular company events and team-building activities.
• Office perks including snacks and discounts on public transportation.
• Additional time off for special occasions.
• Bonus opportunities based on team performance.