Customer Success Team Lead (Evening Shift) - Remote

Overview

Join a talented CyberCare Customer Success team with the mission of making the tech-world easy, overseeing team operations and ensuring objectives are achieved.

In Short

• Leading, coaching, training, and motivating your team.
• Oversee day-to-day operations.
• Ensure team objectives are successfully achieved.
• Review, monitor progress, and provide feedback regarding employee performance.
• Conduct monthly one-on-one meetings.

Requirements

• Experience in leading a team.
• Expertise in supporting customers and building a flawless customer experience.
• Leading by example.
• Great communication, leadership & change management capabilities.
• Proactivity & doer's mindset.
• Flexibility to work from 11:00/12:00 in the morning till 20:00/21:00 in the evening.
• Fluency in English.
• To be located in Vilnius.

Benefits

• Career development training - Internal and external events, online training, conferences, books - everything you need to reach your full potential.
• Health benefits - Private health insurance, online workouts or an on-site free gym 24/7, consultations, programs to improve mental health to feel and be your best.
• Workplace Flex - Work from home two days a week and remotely from anywhere in the world for up to 30 days per year.
• Technologies - Access to the latest advancements in technology, software, and gadgets.
• Company events - Regular internal events, quarterly team buildings, OKRs events, workshops & workation trips.
• Office perks & public transportation - Fully stocked kitchens, snacks, drinks, pet friendly offices.
• Time off - Additional time off for rest, anniversaries, or special moments.
• Bonus - Discount offers for health, sport, food/drinks, leisure, home/auto services, referral bonuses.
• Gross salary - 2000 - 2500 EUR/month and additional bonuses up to 500 EUR/month (gross) after 1 month (depending on team results).