Manager, CX Reporting & Analytics - Remote

Overview

The Manager of Enterprise Customer Experience (CX) Reporting & Analytics will play a critical role in helping CVS Health to achieve its goal of becoming the most consumer-centric health company by delivering enhanced value and improved health outcomes for consumers.

In Short

• Manage CX reporting and analytics to support business decisions.
• Forecast and manage ECX management incentive targets.
• Deliver actionable insights to key stakeholders.
• Automate reporting processes to enhance efficiency.
• Guide and develop junior analysts.
• Work with cross-functional teams to develop solutions.
• Utilize SQL and BI tools for data analysis.
• Communicate findings effectively to stakeholders.
• Identify process enhancements for greater efficiency.
• Contribute to a customer-centric culture.

Requirements

• 5+ years of reporting experience.
• 4+ years of SQL experience.
• 4+ years of experience with BI tools like Power BI or Tableau.
• Experience in solving complex business problems with data.
• 3+ years of project management experience.
• 2+ years of experience managing junior analysts.
• Experience working with large cross-functional teams.
• Preferred experience in Healthcare or Retail Industries.
• Education: Bachelor Degree required.

Benefits

• Full range of medical, dental, and vision benefits.
• 401(k) retirement savings plan.
• Employee Stock Purchase Plan.
• Paid Time Off (PTO) and paid holidays.
• Short-term and long-term disability benefits.
• Well-being programs and education assistance.
• CVS store discount and partner discount programs.
• Numerous development courses available.
• Commitment to employee recognition and sustainability.