Customer Service Representative, Omnicare - Remote

Overview

As a Customer Service Representative at Omnicare, a CVS Health company, you will play a vital role in providing compassionate support to patients and ensuring their financial services are handled properly.

In Short

• Field inbound phone calls for customer support.
• Collect and verify billing, insurance, and coding information.
• Update and document customer accounts.
• Conduct outbound calls to resolve account issues.
• Ensure compliance with federal and state laws.
• Process payments and follow up.
• Participate in corporate campaign strategies.
• Work in a collaborative team-based environment.
• Utilize Microsoft Office for various tasks.
• Provide top-tier service and resolution for patient accounts.

Requirements

• 6+ months experience in customer service.
• Experience in a high-volume environment.
• Proficiency in Microsoft Office (Outlook, Word, Excel).
• Technical proficiency in multiple systems.
• Strong written and verbal communication skills.
• High School Diploma or GED required.

Benefits

• Comprehensive medical, dental, and vision insurance.
• 401(k) plan with company matching.
• Employee stock purchase plan.
• Wellness programs and counseling services.
• Paid time off and flexible work schedules.
• Tuition assistance and retiree medical access.