Customer Service Representative - Behavioral Health - Remote

Overview

The Customer Service Representative in the Behavioral Health team at CVS Health provides advocate care to assist members with their health needs and claims understanding, while educating them about resources available.

In Short

• Full-time position with a schedule of Monday-Friday 10:30 AM-7:00 PM EST.
• Work from home opportunity.
• Engage with members to understand their health needs.
• Review member claim history for accurate tracking.
• Explain member rights and responsibilities.
• Training provided for the first six weeks.
• Requires a hardwired internet connection.
• 1+ years of call center experience required.
• Knowledge of Microsoft Office products is necessary.
• Competitive salary and benefits offered.

Requirements

• High School Diploma or GED.
• 1+ years of experience in a call center environment.
• Experience in Behavioral Health, Medical, or Insurance preferred.
• Ability to work from home effectively.
• Strong communication and interpersonal skills.

Benefits

• Affordable medical plan options.
• 401(k) plan with company matching.
• Employee stock purchase plan.
• No-cost wellness programs.
• Flexible work schedules and paid time off.