Desktop Support Specialist - Remote

Overview

The Desktop Support Specialist is responsible for resolving technical incidents, providing support for various technologies, and assisting end users with technology adoption within a corporate environment.

In Short

• Resolve incidents escalated from first line support.
• Support audio visual equipment and web conferencing.
• Provide PC break-fix support.
• Assist with onboarding and off-boarding processes.
• Support VoIP and mobile devices.
• Conduct training for end users on new technologies.
• Maintain service level agreements for customer satisfaction.
• Engage with project teams for office moves and infrastructure updates.
• Participate in incident and problem management processes.
• Provide after-hours support as needed.

Requirements

• Bachelor's degree or equivalent experience in a related field.
• 3+ years of technical experience in a corporate environment.
• Knowledge of IT processes and project management.
• ITIL Foundation certification is a plus.
• Strong customer service and communication skills.
• Analytical and problem-solving skills.
• Experience with Windows OS and MS Office 365.
• Familiarity with enterprise ticketing systems.
• Knowledge of Active Directory, Intune, and Azure fundamentals.
• Ability to work independently and in a team.

Benefits

• Opportunity to work in a leading global real estate services firm.
• Comprehensive training on new technologies.
• Supportive team environment.
• Flexible working arrangements.
• Professional development opportunities.