Desktop Support Specialist - Remote

Overview

The Desktop Support Specialist role involves providing 1st and 2nd level support in a Windows environment, focusing on hardware and network issues, and supporting SAP user management.

In Short

• Provide 1st and 2nd level support in the client area, both remote and onsite.
• Handle calls and solutions in the Microsoft environment, especially for hardware and network issues.
• Support SAP user management and the SAP CRM system.
• Act as the single point of contact for all users in Europe.
• Support mobile devices and escalate issues to manufacturers.
• Assist in IT projects like rollouts and upgrades.
• Contribute to the optimization of IT processes and ensure high-quality support.

Requirements

• Training as an IT specialist or comparable qualification.
• Initial experience in IT support and good IT understanding.
• Good knowledge of the Microsoft environment.
• Fluent in German and solid English, both written and spoken.
• Precise working style and professional appearance.
• Desirable: Class B driver's license.

Benefits

• Annual salary between 40000 € and 44000 €.
• Option to work remotely from home.
• High-quality equipped workplaces in a central location.
• Access to a pool vehicle.
• Subsidized cafeteria usage.
• Permanent employment with univativ and opportunities to gain experience in various industries, companies, and projects.
• Health-promoting measures such as health checks, fitness offers, or subsidies for sports activities.
• Flexible working hours model.
• 30 days of vacation per year (plus additional days off at Christmas and New Year's).