Data Platform Support Specialist - Remote

Overview

The Data Platform Support Specialist will manage and resolve technical support tickets related to data pipelines and ingestion processes, ensuring the stability and reliability of the intelligent data platform.

In Short

• Serve as Tier 2 support for data-related issues.
• Troubleshoot and resolve data workflow issues.
• Monitor data pipeline health and stability.
• Perform root cause analysis on recurring issues.
• Support data quality checks and corrective actions.
• Collaborate with business stakeholders for timely resolutions.
• Maintain documentation for common support issues.
• 2–4 years of experience in data support or analysis.
• Strong SQL and Python skills required.
• Experience with Azure, Microsoft Fabric, and Databricks preferred.

Requirements

• 2–4 years of experience in data support or analysis.
• Strong knowledge of SQL and Python.
• Familiarity with Azure and Databricks.
• Understanding of ETL/ELT processes.
• Strong communication skills.
• Experience with ticketing systems like ServiceNow or JIRA.
• Ability to prioritize multiple support requests.
• Bonus: Experience with geospatial data sets.

Benefits

• Career development and promotion from within culture.
• Commitment to diversity and inclusion.
• Flexible and agile work environment.
• Continuous learning and development opportunities.
• Comprehensive employee benefits program.