Operations Manager - Remote

Overview

The Operations Manager provides leadership and direction for the revenue cycle operations team, ensuring both internal processes and client-facing workflows meet expectations. This role involves conducting performance reviews, coaching staff, and collaborating with various teams to achieve key performance indicators (KPIs).

In Short

• Create and deliver presentations to clients.
• Serve as the primary contact for client account services.
• Build and develop a high-performing operations team.
• Oversee recruitment, training, and professional development.
• Ensure the team meets all client-specific KPIs.
• Evaluate supervisor performance and provide coaching.
• Mentor and develop staff across various teams.
• Review and analyze financial and operational trends.
• Attend client meetings as required.
• Ensure completion of onboarding tasks for new clients.

Requirements

• High school diploma or equivalent required; Associate's degree preferred.
• Bachelor’s degree in healthcare management preferred.
• CRCR certification required or must be obtained within 90 days.
• Minimum 5 years of experience in revenue cycle management.
• Experience with complex insurance claims and escalation strategies.
• Proficient in EMR systems and Microsoft Office Suite.
• Strong written and verbal communication skills.
• Advanced analytical skills and problem-solving abilities.
• Ability to mentor and develop team members.
• Reliability, punctuality, and flexibility to adapt to change.

Benefits

• Competitive salary up to $70k per year.
• Fully remote position.
• Opportunities for professional development.
• Collaborative work environment.
• Comprehensive benefits package.