Remote Polish Speaking Customer Service Representative

Overview

Join our team as a Customer Service Representative and help us support a global community of users by providing empathetic and effective solutions.

In Short

• Provide empathetic, accurate, and timely support to users.
• Stay informed about products and community standards.
• Make thoughtful decisions advocating for community interests.
• Investigate and resolve user issues, including account support requests.
• Respond to inquiries with speed, quality, and empathy.
• Use market-specific knowledge to identify improvements in user support.
• Analyze data to enhance user experience and workflows.
• Enforce Terms of Use by monitoring abuse reports.
• Spot trends and escalate complex issues to the global team.

Requirements

• Exceptional interpersonal skills in Polish (C1-C2) and English (B2).
• Proactive attitude with a focus on community well-being.
• Attention to detail and results-driven mindset.
• Ability to analyze data and identify trends.
• Familiarity with products and community standards (training provided).

Benefits

• Salary: 1100 EUR gross monthly x 14 per year.
• Performance bonus: up to 200 EUR per month.
• Work Schedule: Monday to Sunday, 09:00 - 19:00 (8 hours per day, 5 days per week).
• Opportunity to work in an international and supportive environment.
• Continuous training and career development opportunities.
• Flexible working conditions and vibrant workplace culture.
• Relocation assistance for candidates outside of Greece.
• Options to work remotely.