Remote Italian-speaking Customer Service Representative with Sales

Overview

We are hiring an Italian-speaking Customer Service Representative to support our client's growing team, providing top-notch assistance to travelers and passengers from the comfort of your home.

In Short

• Remote position for Italian-speaking candidates based in Portugal.
• Full-time role with 40 hours per week, including rotational shifts.
• Handle customer inquiries via phone, email, and chat.
• Provide information about travel services and bookings.
• Troubleshoot and resolve customer issues effectively.
• Maintain accurate records and follow up with customers.
• Fluency in Italian (C1) and English (B2) required.
• Previous customer service and sales experience preferred.
• Ability to work in rotational shifts.
• Must have an EU passport or valid residence card for Portugal.

Requirements

• Fluency in Italian (C1) and English (B2), both written and spoken.
• Previous customer service experience is preferred.
• Previous sales experience is mandatory!
• Ability to work rotational shifts.
• Strong problem-solving skills and a customer-first attitude.
• EU member state passport, a valid residence card for Portugal, or a job-seeker visa is a MUST.

Benefits

• Work from home flexibility.
• Gain experience in customer service and sales in the travel industry.
• Rotative shifts to accommodate work-life balance.
• Supportive team environment.