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Italian Speaking Customer Service Representative - Remote

Posted 15 weeks ago
Customer Service
Full Time
Italy

Overview

Mercier Consultancy is excited to offer an exceptional opportunity for Italian Speaking Customer Service Representatives to work in Greece! This role includes a fully paid relocation package, paving the way for your new journey in a stunning Mediterranean destination. In this position, you will provide outstanding customer support to our Italian-speaking clientele, ensuring their needs are met with utmost professionalism.

In Short

  • Assist Italian-speaking customers through phone, email, and chat interactions
  • Address inquiries related to products and services with accuracy and efficiency
  • Maintain thorough records of customer interactions in our CRM system
  • Collaborate with team members for effective problem resolution
  • Provide comprehensive information regarding product features and benefits
  • Collect customer feedback to drive service improvements
  • Participate in training sessions to stay informed about service updates

Requirements

  • Fluency in Italian
  • Excellent communication skills
  • Experience in customer service preferred
  • Ability to work in a team environment
  • Strong problem-solving skills
  • Familiarity with CRM systems
  • Willingness to relocate to Greece

Benefits

  • Fully paid relocation package
  • Work in a stunning Mediterranean location
  • Opportunity to enhance language skills
  • Comprehensive training provided
  • Supportive team environment
Mercier Consultancy logo

Mercier Consultancy

Mercier Consultancy is a dynamic and customer-focused organization dedicated to providing exceptional support to its clients. With a commitment to enhancing the customer experience, the company seeks to hire a German Speaking Customer Care Specialist to join its remote team based in Greece. Mercier Consultancy values effective communication and professionalism, ensuring that its employees are well-trained and equipped to handle client inquiries and concerns. The company fosters a collaborative environment, encouraging team members to work together to resolve issues and improve service quality. By prioritizing a customer-centric approach, Mercier Consultancy aims to make a positive impact on the experiences of its German-speaking clients.

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