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Italian Speaking Customer Service Representative - Remote

Posted 1 week ago
Customer Service
Full Time
Italy

Overview

Mercier Consultancy is excited to offer an exceptional opportunity for Italian Speaking Customer Service Representatives to work in Greece! This role includes a fully paid relocation package, paving the way for your new journey in a stunning Mediterranean destination. In this position, you will provide outstanding customer support to our Italian-speaking clientele, ensuring their needs are met with utmost professionalism.

In Short

  • Assist Italian-speaking customers through phone, email, and chat interactions
  • Address inquiries related to products and services with accuracy and efficiency
  • Maintain thorough records of customer interactions in our CRM system
  • Collaborate with team members for effective problem resolution
  • Provide comprehensive information regarding product features and benefits
  • Collect customer feedback to drive service improvements
  • Participate in training sessions to stay informed about service updates

Requirements

  • Fluency in Italian
  • Excellent communication skills
  • Experience in customer service preferred
  • Ability to work in a team environment
  • Strong problem-solving skills
  • Familiarity with CRM systems
  • Willingness to relocate to Greece

Benefits

  • Fully paid relocation package
  • Work in a stunning Mediterranean location
  • Opportunity to enhance language skills
  • Comprehensive training provided
  • Supportive team environment
Mercier Consultancy logo

Mercier Consultancy

Mercier Consultancy is a dynamic and customer-focused organization dedicated to providing exceptional support to its clients. With a commitment to enhancing the customer experience, the company seeks to hire a German Speaking Customer Care Specialist to join its remote team based in Greece. Mercier Consultancy values effective communication and professionalism, ensuring that its employees are well-trained and equipped to handle client inquiries and concerns. The company fosters a collaborative environment, encouraging team members to work together to resolve issues and improve service quality. By prioritizing a customer-centric approach, Mercier Consultancy aims to make a positive impact on the experiences of its German-speaking clients.

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