Customer Experience Rep - West Coast - Remote

Overview

As a Customer Experience Representative for CropX, you will play a central role in ensuring the success and satisfaction of our customers using our precision sensor devices and data on farms and vineyards.

In Short

• Support customers in the farming sector via phone, email, and chat.
• Provide remote coordination and dispatch for field agents.
• Establish regular communication with customers during and outside their crop management season.
• Collaborate with the sales team for account management and growth opportunities.
• Assist with order and returns processing.
• Coach customers on leveraging the CropX platform.
• Find creative solutions to new issues.
• Advocate for customer needs to drive product improvements.
• Develop and maintain knowledge of the CropX product suite.

Requirements

• Experience in customer support or related field.
• Strong communication skills.
• Ability to coordinate logistics effectively.
• Knowledge of agriculture technology is a plus.
• Problem-solving skills.
• Ability to work collaboratively with sales and field teams.

Benefits

• Opportunity to work in an innovative agriculture technology company.
• Remote work flexibility.
• Engagement with a diverse customer base.
• Professional development opportunities.