Customer Experience Manager (West Coast) - Remote

Overview

The Engagement Manager serves as a strategic advisor to BetterLesson customers and strategically aligns the use of BL products and services to ensure desired outcomes are achieved through tactical planning and proactive risk mitigation. This role is responsible for the post-sale customer experience of large, complex accounts, including onboarding, stakeholder engagement, product delivery, impact measurement, and long-term relationship building. The Engagement Manager partners with the broader BL account team to identify and build relationships with key stakeholders (e.g., district leaders, school leaders, teachers, etc.) in the K-12 sector.

In Short

• Delivers value within the customer experience through regular correspondence and engagement.
• Leads stakeholders from the buyer journey to the customer journey.
• Establishes regular engagement with key customer stakeholders.
• Assesses customer needs and aligns BetterLesson products accordingly.
• Educates stakeholders on best practices for product implementation.
• Communicates and guides stakeholders through project pivots.
• Serves as a customer advocate with internal stakeholders.
• Creates comprehensive project plans for customer stakeholders.
• Compiles data to illustrate product impact.
• Travels approximately 25% of the year for customer collaboration.

Requirements

• Bachelor's degree in Education or related field, or equivalent experience.
• 3+ years in consultative, customer-facing roles in K-12.
• 3+ years in educational leadership or administrator roles.
• 3+ years in the EdTech industry.
• Proficient in customer management and engagement strategies.
• Proficient in data analysis and reporting.

Benefits

• Opportunity to work with an awesome team.
• Competitive salary.
• Health and other employee benefits.
• Equity in the business.
• Flexible schedule and vacation policy.
• Work to improve outcomes for teachers and students.