Product Quality Analyst - Remote

Overview

The Product Quality Analyst at BetterLesson plays a crucial role in ensuring the smooth functioning of integrations within the software platform, which supports High-Quality Professional Learning. This role involves identifying and resolving issues, collaborating with users and internal teams, and maintaining high-quality user experiences.

In Short

• Provide reactive support for technical issues
• Collaborate with internal teams and vendors
• Conduct acceptance and integration testing
• Maintain a technical knowledge base
• Participate in software release planning

Requirements

• 3-5 years of experience in Technical Support, QA, or related fields
• Strong communication skills
• Ability to troubleshoot using SQL and developer tools
• Experience with integration tools in education sectors
• Familiarity with helpdesk software like Jira

Benefits

• Competitive salary
• Health and employee benefits
• Equity in the company
• Flexible schedule and vacation policy
• Opportunity to improve outcomes for teachers and students