Part-Time Help Desk Technician - Remote

Overview

The Part-Time Help Desk Technician will assist with IT support, troubleshooting, and maintaining network hardware and software at the University of Arkansas Community College at Morrilton.

In Short

• Work under the direction of the Director of Information Technology.
• Assist customers with troubleshooting and problem-solving.
• Set up new network hardware and software.
• Diagnose and resolve network issues.
• Check network connections and devices regularly.
• Implement and maintain security measures.
• Document network configurations and troubleshooting procedures.
• Perform IT-related tasks as assigned.
• Work hours vary based on college needs each semester.
• Must maintain a professional demeanor and provide excellent customer service.

Requirements

• Enrollment in an associate's degree program or equivalent in a relevant field.
• Certifications such as CompTIA A+ and CompTIA Network+ are a plus.
• Prior experience in IT is preferred.
• Adequate IT knowledge to diagnose and resolve basic issues.
• Ability to organize work and manage time effectively.
• Excellent communication skills, both oral and written.
• A commitment to providing quality customer service.
• Ability to work cooperatively with campus personnel.

Benefits

• Opportunity to gain hands-on IT experience.
• Flexible working hours based on college needs.
• Work in a collaborative environment with diverse personnel.
• Professional development opportunities.