Remote Otter LogoRemoteOtter

Part-Time Help Desk Technician - Remote

Posted 3 weeks ago
Customer Service
Part Time
IN, USA

Overview

Prolific is the growth firm. By combining the best traits of a consulting firm, marketing agency, and capital provider, we craft and execute bold growth strategies for visionary brands. Come join our optimistic, people-first culture. We believe the best is yet to come because we're building it together.

In Short

  • Part-time help desk technician role at Prolific
  • Provide technical assistance with computer systems and software
  • Respond to email, chat, and phone inquiries
  • Excellent customer service is essential
  • Document service interactions and ticket resolutions
  • Configure and troubleshoot computer systems and hardware
  • Diagnose and repair computer and SaaS issues
  • Train computer users
  • Manage device inventory
  • Maintain technology in both local and remote offices

Requirements

  • Passionate about technology
  • Well-versed in macOS environments
  • Excellent interpersonal and communication skills
  • Ability to solve challenging problems
  • Experience in technical support or help desk roles
  • Strong customer service skills
  • Ability to document service interactions
  • Experience with SaaS applications
  • Technical troubleshooting skills
  • Ability to work in a team-oriented environment

Benefits

  • Friendly work environment
  • Fun office culture
  • Opportunity to work with purpose-driven clients
  • Recognition as a Best Place to Work
  • Growth opportunities within the company
  • Supportive team atmosphere
  • Flexible work arrangements
  • Access to state-of-the-art technology
  • Continuous learning and development
  • Involvement in innovative projects
Prolific logo

Prolific

Prolific is a pioneering company in the AI sector, dedicated to building a robust human data infrastructure that is transforming AI development. Unlike many competitors, Prolific emphasizes the importance of high-quality and diverse human-generated data, which is essential for creating superior AI models. The company connects researchers and organizations with a global pool of participants, facilitating the collection of ethically sourced behavioral data that enhances AI systems. Prolific is committed to integrating diverse human perspectives into AI innovation, positioning itself at the forefront of the next wave of advancements in artificial intelligence. With a mission-driven culture, Prolific offers competitive salaries, benefits, and remote working opportunities, making it an attractive workplace for those passionate about AI and research.

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