Director of Partner Success, Global Delivery Operations - Remote

Overview

The Director of Partner Success will play a crucial role in supporting US-based offices and partners for successful global delivery, acting as a trusted advisor and ensuring operational readiness.

In Short

• Serve as the primary liaison between US partners and the global delivery team.
• Lead readiness assessments for offices and partners.
• Create and deliver training materials on global delivery workflows.
• Collaborate with leadership to design partner engagement models.
• Monitor partner satisfaction and delivery performance.
• Support change management initiatives for global delivery.
• Identify risks related to partner readiness.
• Champion a culture of quality and collaboration.
• Drive alignment of goals and deliverables between teams.

Requirements

• 10+ years of management experience in professional services or accounting.
• Experience in client success or global delivery preferred.
• Excellent project management and communication skills.
• Ability to influence and drive change with senior stakeholders.
• Collaborative mindset with cultural sensitivity.
• Bachelor’s degree required; CPA or relevant credentials are a plus.

Benefits

• Opportunity to work with a growing firm in the accounting sector.
• Significant travel opportunities.
• Work remotely with flexibility.
• Collaborative work environment.
• Professional growth and development opportunities.