Director of Delivery Operations - Remote

Overview

EcoEnclose is seeking a strategic, systems-driven, and customer-obsessed Director of Delivery to ensure that every order we fulfill is executed flawlessly and efficiently — and that the customer experience from purchase order to delivery is nothing short of exceptional.

In Short

• Lead and manage Creative and Assurance teams.
• Ensure operational excellence in order execution.
• Proactively assess risk points in each order.
• Collaborate with Account Managers for customer satisfaction.
• Design and manage reporting systems for order success.
• Build a culture of collaboration and continuous improvement.
• Support team professional growth and development.
• Identify and solve bottlenecks in delivery processes.
• Track and report on key performance metrics.
• Provide insights to leadership for strategic decisions.

Requirements

• 5+ years of experience in operations or project delivery.
• Outcome-driven with problem-solving skills.
• Customer-focused with strong collaboration skills.
• Experienced in managing multi-functional teams.
• Exceptional project management and systems thinking.
• Comfortable with tech tools and software.
• Thrives in fast-paced environments.
• Strong communication and interpersonal skills.

Benefits

• $90,000 – $125,000 base salary.
• Potential for performance-based bonus.
• 401K with company matching.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• Flexible hybrid work structure.
• Life and disability coverage.
• Opportunities for growth and impact.