Product Marketing Manager, Competitive Intelligence - Remote

Overview

Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster.

We’ve assembled a world-class team of AI and ML experts, go-to-market leaders, and top-tier investors including Andreessen Horowitz, Greylock Partners, Sequoia, and former AT&T CEO John Donovan. Our valued customers include brands like Intuit, Cox Communications, Hilton, and Carmax and we’ve been recognized by Forbes and Bain Consulting as one of the top private AI companies in the world.

In Short

• Drive Competitive Intelligence for contact center AI products.
• Analyze competitors and guide competitive positioning tactics.
• Create sales and marketing collateral based on research.
• Collaborate with product, sales, and marketing teams.
• Develop competitive perspectives for effective campaigns.

Requirements

• Bachelor’s degree in a relevant field or equivalent experience.
• 2+ years in competitive intelligence or related analytical roles.
• Strong research and synthesis skills.
• Excellent written and verbal communication skills.
• Experience creating reports and presentations for business decisions.
• Curious, detail-oriented, and resourceful.
• Fluency in using AI tools for research and analysis.

Benefits

• Medical, dental, and vision plans for you and your family.
• Flexible vacation time for a healthy work-life blend.
• Paid parental leave to support your family.
• Monthly Gym & Phone allowance.
• Work from home office stipend.
• Lunches and dinners included for in-office employees.