Customer Engineer - Remote

Overview

Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster.

In Short

• Act as a Solution Architect and technical authority on integrations.
• Design, build, and deliver solutions for enterprise contact centers.
• Work on multiple customer projects and manage deadlines independently.
• Participate in sales calls to remove technical barriers.
• Full-stack development with a focus on customer outcomes.
• Blend of sales enthusiasm, technical confidence, and precise execution.
• Experience with Contact Center platforms (AWS Connect, Genesys, Five9).
• Proficiency with APIs, SDKs, AWS, Git, Go, Python, JavaScript.
• Strong organizational skills for managing complex projects.
• Consultative approach to problem-solving.

Requirements

• Blend of sales enthusiasm, technical confidence, and precise execution.
• Experience with Contact Center/Customer Experience platforms (AWS Connect, Genesys, Five9, etc.).
• Proficiency with APIs, SDKs, AWS, Git, and hands-on coding in Go, Python, and JavaScript.
• Ability to think big but deliver simple, impactful solutions.
• Strong organizational skills to manage complex projects with multiple stakeholders.
• Consultative approach to problem-solving and ability to build strong relationships with technical stakeholders.

Benefits

• Comprehensive medical, dental, and vision coverage.
• Flexible PTO.
• Paid parental leave.
• Retirement savings plan.
• Remote work setup budget.
• Monthly wellness and communication stipend.
• In-office meal program and commuter benefits for onsite employees.