Customer Support Agent - German Market - Part Time Weekends - Remote

Overview

Via is on a mission to revolutionize global transportation. By harnessing cutting-edge technology, we’re not just transforming daily commutes but also making a significant impact on reducing humanity’s environmental footprint. With ambitious goals, we’re committed to creating a more sustainable and efficient future for transportation worldwide.

In Short

• Keep things running smoothly by offering first-line support through phone, email, and digital channels as needed.
• Aim for 'first contact resolution' to handle customer queries quickly and effectively.
• Keep customer records updated with reasons for contact and solutions provided.
• Foster positive interactions in all communications.
• Provide efficient and productive support to meet agreed service levels (SLA) and contact centre KPIs.
• Participate in training and briefings to gain expertise.
• Follow all applicable policies and regulations.

Requirements

• Fluency in German.
• Strong communication skills.
• Experience in customer support roles.
• Ability to work part-time on weekends.
• Familiarity with digital communication channels.

Benefits

• Opportunity to work in a dynamic team.
• Gain experience in the mobility industry.
• Contribute to sustainable transportation initiatives.