Customer Service Representative for the Norwegian Market - Remote

Overview

As a Customer Service Representative, you will handle customer inquiries across various channels, including phone, email, chat, and social media, with a strong focus on first-contact resolution to provide exceptional customer experiences.

In Short

• Customer Advocate: Act as a passionate advocate for our customers, ensuring their needs and concerns are addressed effectively and efficiently.
• Product Expert: Develop and maintain a deep understanding of our products and services to provide accurate and insightful information to customers.
• Omnichannel Specialist: Deliver seamless and exceptional customer support across all channels, including phone, email, chat, and social media.
• Problem Solver: Analyse customer issues, identify root causes, and proactively offer personalized solutions.
• Brand Ambassador: Authentically represent the brand and its values in every interaction, fostering positive customer relationships.

Requirements

• Strong communication skills in Norwegian and English.
• Previous experience in customer service or a related field.
• Ability to work independently and in a team environment.
• Proficient in using various communication channels.
• Strong problem-solving skills and attention to detail.

Benefits

• Fully remote work opportunity.
• Competitive salary and benefits package.
• Training and development opportunities.
• Supportive team environment.
• Work with a global leader in hygiene, health, and nutrition.