Customer Training Specialist - Remote

Overview

The Customer Training Specialist at Covetrus is responsible for empowering customers by providing training on software and technology solutions within veterinary practices to enhance their success.

In Short

• Deliver training on technology solutions to customers.
• Conduct online and in-person training sessions.
• Collaborate with customers to ensure satisfaction and proficiency.
• Document training activities in the internal CRM.
• Assist in technology setup based on standard procedures.
• Maintain advanced technical knowledge of products.
• Foster collaborative relationships with customers.
• Participate in curriculum improvements and content development.
• Travel required occasionally (10-25%).
• Work in a fast-paced environment focused on animal health.

Requirements

• 4-year degree or equivalent experience in a customer-facing role.
• Minimum 1 year in customer training or support roles.
• Proficiency with Salesforce, ServiceNow, or similar tools.
• Experience with Microsoft O365 suite.
• Strong verbal and written communication skills.
• Exceptional organizational and project management skills.
• Ability to coach and train diverse groups.
• Analytical and problem-solving skills.
• Veterinary industry knowledge is a plus.
• Ability to work autonomously and prioritize tasks.

Benefits

• 401k savings & company match.
• Paid time off and holidays.
• Maternity and parental leave.
• Health, dental, and vision benefits.
• Life and disability benefits.
• Pet insurance.
• Flexible spending accounts.
• Short-term incentive plan eligibility for some positions.