Senior Support Engineer - Rotating Shifts (24/7 Coverage) - Remote

Overview

The Senior Support Engineer will serve as the frontline resource for the engineering workforce, handling, troubleshooting, and resolving customer requests and issues while working with cutting-edge technologies.

In Short

• Work in a leading global no-code insurance platform.
• Triage and troubleshoot support issues with a focus on cloud technologies.
• Diagnose technical issues and assist engineering teams.
• Participate in 24/7 engineering support coverage.
• Automate support needs and improve support tools.
• Conduct post-incident reviews and implement preventive measures.
• Collaborate closely with product and project engineering teams.
• Work in a diverse international team.
• Participate in strategic discussions around customer satisfaction.
• Engage in R&D and automation with AI.

Requirements

• 5+ years of experience in support or engineering roles.
• Proven track record in troubleshooting distributed systems.
• Experience with observability and monitoring tools.
• Strong problem-solving and communication skills.
• Fluent in English; additional languages are a plus.
• Ability to manage multiple projects and prioritize tasks.
• Proficiency with customer support platforms like Jira or Zendesk.
• Experience in the insurance or InsurTech space is a plus.

Benefits

• International work environment.
• Competitive remuneration package.
• Hybrid work model.
• 15 days annual leave and 13th-month pay.
• Night differential pay for eligible shifts.
• Annual performance bonus and stock options after 6 months.
• Health insurance and company activities.
• Learning and development plan.